Responsible Gaming

Gaming Should Be Entertainment

Pokies and online gaming should be enjoyed as a form of entertainment only. It is important to understand that gambling is not a way to earn money or solve financial problems. The house always has a mathematical advantage, and outcomes are determined by chance. Only gamble with money you can afford to lose, and never view it as an investment or income source.

Age Verification

You must be 18 years of age or older to access and use pokies services in Australia. If you are under 18, you are not permitted to gamble. We take age verification seriously and reserve the right to request proof of age at any time.

Warning Signs of Problem Gambling

If you recognise any of the following signs in yourself or someone you know, help is available:

• Spending more time or money on gambling than intended
• Chasing losses by gambling more to recover money lost
• Hiding gambling activities or lying about the amount of time or money spent
• Gambling to escape stress, anxiety, depression, or other negative emotions
• Neglecting family, work, studies, or other responsibilities due to gambling
• Borrowing money or using credit to fund gambling
• Experiencing relationship problems because of gambling
• Feeling restless or irritable when unable to gamble
• Failed attempts to cut down or stop gambling
• Experiencing financial difficulties as a result of gambling

Self-Help Tools & Player Protection

Most reputable operators provide tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a specified time period
• Loss Limits: Set a maximum amount you are willing to lose
• Reality Checks: Receive periodic reminders about how long you've been playing and how much you've spent
• Time-Out: Temporarily suspend your account for a period you choose
• Self-Exclusion: Permanently or temporarily close your account if you need to stop gambling

We encourage you to use these tools proactively to maintain healthy gambling habits.

Support Organizations

If you or someone you know is struggling with problem gambling, confidential help and support are available:

Australia

• Gambling Help Online – Free, confidential support and counselling
  www.gamblinghelponline.org.au

United Kingdom

• GamCare – Free support, information, and counselling
  www.gamcare.org.uk
• GamStop – National self-exclusion scheme for online gambling
  www.gamstop.co.uk

Canada

• Responsible Gambling Council – Education and resources
  www.responsiblegambling.org

United States

• National Council on Problem Gambling – Helpline and resources
  www.ncpgambling.org

Germany

• Bundeszentrale für gesundheitliche Aufklärung (BZgA) – Federal centre for health education
  Helpline: 0800 1 372 374

If You Need Help

Problem gambling is a serious issue that can affect your mental health, finances, and relationships. There is no shame in seeking support. If you are concerned about your gambling or that of someone close to you, please reach out to one of the organisations listed above today. Help is confidential, free, and available 24/7.

Remember: Gambling should be fun. If it stops being fun, it's time to seek help.